Build your digital journey in Agile mode and put your customer, your employees and your partners at the center of the experience.
From the request form on your website to the digital transformation of your business processes, there is only one step … Agile
Deciding to redesign your website to capture customer demand is incredibly simple. This decision will require finding the web designer best suited to your industry and providing content.
However, a customer culture cannot be invented. This is a real challenge to your functional device.
Integrating a contact or service request form on your website is the first visible brick in the digital transformation of your business. Depending on the issues you are looking to cover, the culture you associate with it, this form will tell us all about you.
Integrate the customer at the center of your processes
This will shake up the way of organizing tasks and the links between the different information systems.
In a classic project, you will propose
- Analyse of needs
- Specification / Definition of modules and packages
- Conception (MOA)
- Realisation (MOE)
- Recette
- Partial deliveries of pilots
- Real-life deployment
In an Agile project, you will establish
The difficulties that the customer will encounter in using this form to obtain the expected service (s).
The team will, in a way, establish the robot portrait of your client: His Persona file and then the mapping of your client’s day.
Once the “journey Map” is established, the Agile team has an end-to-end view of the system that the customer is going through to obtain satisfaction of this need. It can then propose an organization to deliver the expected service: a contact form integrated into a process that is easy to use and useful for the customer.
Case study 1
The town hall of your municipality has decided to be a SMART CITY and to offer an immersive experience to each of its inhabitants. For this, it decided to redesign its website and integrate a contact form accessible directly from the mobile of its citizens.
The proposed application includes simplified access to all services.
Pitch us the Agile adventure through which the team went.
Case study 2
You are mandated by a large insurance company to set up an adapted and coherent digital workplace for the 2,500 employees of your regional branch.
You have one month to set up an efficient minimum service.
You are an autonomous and multidisciplinary team having regularly worked together in Agile mode. It’s your first day and you are establishing the outline of an Agile backlog.
What cutting proposal can you offer your client?